This is the third day that my Internet connection at home is busted. Smart Bro is really starting to tick me off! Yesterday, I was calling their tech support for assistance but because the line keeps disconnecting, I have to keep calling them back until I’ve talked to almost 10 representatives! I’ve even memorized their spiels and S.O.P.s already. For crying out loud! By 10:30PM, I almost gave up trying to call and got tired of having to give out my name, reference number and explaining the nature of my call, but I so want to have the Internet reconnected asap. So I called again, and finally I was able to stay on the line longer than 5 minutes. The guy led me through their standard troubleshooting process for over 20 minutes. I did everything he asked me to do, but in the end, it was unsuccessful. :(

I kinda sensed that the tech support representative had ran out of reasons why my LAN still has “Limited or No Connectivity”, so finally he tells me that “Ma’am, since this is the first that this has happened to you, I would suggest that you monitor the problem for another 24 hours and see what happens” — which just drove me up the wall even more. So does it have to take the problem more than once to occur so they’ll finally send somebody out to fix the problem for me?

Anyway, I guess I have to exercise patience huh? …..even so! Waah.