Joni Ang

btw, are you experiencing slow browsing speeds? like when you enter a website address and it takes about 5-10 sec for the page to start loading?

Hi Joni! Thanks for this post — very informative, as always! :) Worth it bang magsubscribe sa SBW? I’m trying to determine kung saan sulit, kung sa Globe Tattoo ba, or sa Smart Bro, or sa Sun BW. :) Thanks for your time! God bless! <3

For free trial or demonstration of our SBW you cant contact me also. Godbless!

Hi Joni!

Musta na?

I’m considering of getting a SBW kasi sabi ng boss ko ok naman daw ang signal but still not that convinced. I am thinking of getting the 3mbps plan pero if you’ll say 2mbs is enough, maybe that’s what I’ll get.

hello.. i have a globe visibility dongle but globe sucks.. i am currently using smart sim on my globe dongle. does anyone know the dial number in sun? may sun sim din kasi ako, im just thinking to use it also on my globe dongle. Meron ba nakakaalam dito ng settings? thanks in advance!

I have been a subscriber of SBW for more than 10 months now. I had an acceptable speed connection with SBW during the first 6 months but experience slow connections during the last 4 months. I have been complaining about having slow connections at my area during peak hours. I have been trying to follow up with SBW customer service for the past 4 months now due to the slow connections. They agree that there is a problem with my area but they will never refund my payment since the reason that I have slow connections is due to congestion of users and not due to the system. This is because, if you would look at some of the literatures of SBW, there are small imprints that say that SBW could slow down during peak hours. For this reason, they are free from complaints and suit from DTI.

My subscription with SBW is not locked in for 2 years. I am decided to terminate my subscription from SBW even if I will waste my investment on their modem and router but you have to apply in their main office for termination which will really be a hassle. You can only also refund the 1000 pesos deposit after 6 months from service termination.

They said that SBW is continually improving their service in my area but doesn’t know when. So I asked if I could just hold my subscription with SBW while their connection is slow and would just re-subscribe when they already improved the system. They said that it could be possible but you have to pay 500 pesos for the reconnection fee.

Given the situation, I asked if I would just not pay the following months until my service is terminated. They said that after 2 months of non-payment, the SBW subscription would be disconnected but I would continually be charged every month even if the subscription is not being used until I pay and could receive a demand letter from their lawyers.

I asked where I could complain in writing and who to write to but they would never give a supervisor name. They just told me to email my complaint directed to a “To whom it may concern” to suncellular@digitel.com.ph

THIS IS A SUPER WARNING!

Think very well before subscribing to SBW.

TO ALL THOSE WHO HAVE SUBSCRIBED TO SBW AND IS NOT SATISFIED AND DOESNT HAVE THE TIME YET TO GO THROUGH THE HASSLES OF TERMINATING FROM THEIR SERVICE OR TO THOSE WHO HAVE A LOCK IN PERIOD OF 2 YEARS …

DONT PAY FOR THE NEXT 2 MONTHS JUST BEFORE DISCONNECTION!!!

LET THEM FEEL THAT THEY HAVE TO IMPROVE THEIR SYSTEM.

HOPEFULLY I WILL HAVE TIME TO REALLY GO TO THEIR MAIN OFFICE TO TERMINATE MY SUBSCRIPTION. HOPEFULLY I WILL NOT HAVE MORE HASSLES WHILE DOING THIS!

WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING!

@Joni

Congrats! You did the right thing! Let’s see if they will really refund your deposit in 2 months time. Actually, I am not concerned with receiving the deposit back. I just want to have my service with SBW terminated soon. I was informed by their customer care that I will receive my deposit after 6 months.

Am using SBW Prepaid on a Mac to test speed before committing to a postpaid plan. Been using it for over a week… The speed is too slow. Skype voice is choppy. The speed goes down to 0 kbps and my farmville would freeze…

i am also complaining my sbw, i cant open any of my facebook applications, i’ve been sitting in front of my pc for 4 hours trying to open any of my fb app and nothing happen, and i called the customer care center and he adviced me to go online sa madaling araw..!does any one know the process of terminating my account on sun broadband, i just brought it last feb 8,2010 and i am very disappointed with the connection.. i cannot multi-task, a simple net browsing took so long and most of the time the connection was reset, and even while writing and reading e-mail,nag ti-time out pa yung connection.. ka asar talaga.. pag magloload ng yahoo inbox 15 minutes na wala pa din, it is really a waste of time.. lalo na pag magbubukas ng farmville, nakatulog na ko wala pa din..i want a refund talaga..

hi all!
i browsed upon this forum cuz i have problems on how to make my sbw dongle work in my mac.

i just followed the upgrade/install instructions found in the sun cellular website-sun broadband: upgraded the modem, installed it in my mac thereafter. but when it’s the connecting part, mac tells me application does not work or “NetworkStatus quit unexpectedly.” i relaunch it, it still gives me same prompt. it’s mac os x 10.5.8

HELP!!!!

thank you!

(ysel: your number posted here does not work, i get the check the number voice)