Comments on: SUN Broadband Wireless on Mac OS

By: yvette

yvette — Wed, 24 Feb 2010 02:01:07 +0000

hi all!
i browsed upon this forum cuz i have problems on how to make my sbw dongle work in my mac.

i just followed the upgrade/install instructions found in the sun cellular website-sun broadband: upgraded the modem, installed it in my mac thereafter. but when it’s the connecting part, mac tells me application does not work or “NetworkStatus quit unexpectedly.” i relaunch it, it still gives me same prompt. it’s mac os x 10.5.8

HELP!!!!

thank you!

(ysel: your number posted here does not work, i get the check the number voice)

By: Hanzo Hattori

Hanzo Hattori — Tue, 16 Feb 2010 16:36:00 +0000

Wei guys; I’m currently using SBW on a MacBook as well. All that’s needed is to plug it to your Mac and the sun Java app shows up in approximately 3-6 secs. The interface initializes and detects the device and so you can close it and even use the HUAWEI mobile connection on the menu bar. Its the phone icon before the time machine and bluetooth, etc.

I’ve got qualms about the signal as well since after 3 days the supposed “theoretical” downstream data rate of 2Mbps seems a bit dodgy lately. That was very catchy since no other network has offered 2Mbps before. Anyways try and check on the istat overviews or memory and network to see where the problem’s source/s maybe.

I honestly think its the SBW 4G signal since I dont have these lags if I’m using Airport Extreme. What annoyed me is the fact that there are times when you can ping the site continuously via terminal and get very good packet roundtrip while the rotary loading icon just keeps rolling on the browser, either on safari or firefox. I checked on dashboard>istat nano>overview while this was happening and found 0 kb/s in and out transfer.

By: jesa

jesa — Tue, 09 Feb 2010 14:57:54 +0000

i am also complaining my sbw, i cant open any of my facebook applications, i’ve been sitting in front of my pc for 4 hours trying to open any of my fb app and nothing happen, and i called the customer care center and he adviced me to go online sa madaling araw..!does any one know the process of terminating my account on sun broadband, i just brought it last feb 8,2010 and i am very disappointed with the connection.. i cannot multi-task, a simple net browsing took so long and most of the time the connection was reset, and even while writing and reading e-mail,nag ti-time out pa yung connection.. ka asar talaga.. pag magloload ng yahoo inbox 15 minutes na wala pa din, it is really a waste of time.. lalo na pag magbubukas ng farmville, nakatulog na ko wala pa din..i want a refund talaga..

By: Raymond

Raymond — Wed, 14 Oct 2009 09:29:24 +0000

SUN Broadband is a HUGE SCAM! SBW will allow a new customer to experience a good connections for a month of subscriptions, then after the connections is too slow (1.00kbps outgoing 0.00kbps incoming). Even my friends confirmed their experience with this SCAM company. SBW do a bridge of contract to there customer on what they have promised. Currently, I am on the process of discontinuing my service with this SCAM company.

By: fsl042864

fsl042864 — Tue, 13 Oct 2009 18:53:44 +0000

Am using SBW Prepaid on a Mac to test speed before committing to a postpaid plan. Been using it for over a week… The speed is too slow. Skype voice is choppy. The speed goes down to 0 kbps and my farmville would freeze…

By: Joni

Joni — Thu, 20 Aug 2009 16:26:28 +0000

@Willie – Try going to one of their service centers in the mall. I’m sure you don’t have to go their main office to have your account terminated. Don’t believe everything their customer care is telling you. Those guys really don’t know anything. :D

I still have another SBW which I’m using now. Connection is not that fast, but as long as I can get my work done I can live with it. It really all boils down to your location, just like how it is with every ‘wireless’ service. If you have the option, always go for wired! :)

By: Willie Domingo

Willie Domingo — Thu, 20 Aug 2009 16:19:06 +0000

@Joni

Congrats! You did the right thing! Let’s see if they will really refund your deposit in 2 months time. Actually, I am not concerned with receiving the deposit back. I just want to have my service with SBW terminated soon. I was informed by their customer care that I will receive my deposit after 6 months.

By: Joni

Joni — Thu, 20 Aug 2009 15:32:32 +0000

@Willie – That’s strange, I just had my other SBW account terminated in their service center in Cash & Carry (Makati). And I was told I will receive my deposit (by check) in 2 months.

By: Willie Domingo

Willie Domingo — Thu, 20 Aug 2009 15:15:51 +0000

I have been a subscriber of SBW for more than 10 months now. I had an acceptable speed connection with SBW during the first 6 months but experience slow connections during the last 4 months. I have been complaining about having slow connections at my area during peak hours. I have been trying to follow up with SBW customer service for the past 4 months now due to the slow connections. They agree that there is a problem with my area but they will never refund my payment since the reason that I have slow connections is due to congestion of users and not due to the system. This is because, if you would look at some of the literatures of SBW, there are small imprints that say that SBW could slow down during peak hours. For this reason, they are free from complaints and suit from DTI.

My subscription with SBW is not locked in for 2 years. I am decided to terminate my subscription from SBW even if I will waste my investment on their modem and router but you have to apply in their main office for termination which will really be a hassle. You can only also refund the 1000 pesos deposit after 6 months from service termination.

They said that SBW is continually improving their service in my area but doesn’t know when. So I asked if I could just hold my subscription with SBW while their connection is slow and would just re-subscribe when they already improved the system. They said that it could be possible but you have to pay 500 pesos for the reconnection fee.

Given the situation, I asked if I would just not pay the following months until my service is terminated. They said that after 2 months of non-payment, the SBW subscription would be disconnected but I would continually be charged every month even if the subscription is not being used until I pay and could receive a demand letter from their lawyers.

I asked where I could complain in writing and who to write to but they would never give a supervisor name. They just told me to email my complaint directed to a “To whom it may concern” to suncellular@digitel.com.ph

THIS IS A SUPER WARNING!

Think very well before subscribing to SBW.

TO ALL THOSE WHO HAVE SUBSCRIBED TO SBW AND IS NOT SATISFIED AND DOESNT HAVE THE TIME YET TO GO THROUGH THE HASSLES OF TERMINATING FROM THEIR SERVICE OR TO THOSE WHO HAVE A LOCK IN PERIOD OF 2 YEARS …

DONT PAY FOR THE NEXT 2 MONTHS JUST BEFORE DISCONNECTION!!!

LET THEM FEEL THAT THEY HAVE TO IMPROVE THEIR SYSTEM.

HOPEFULLY I WILL HAVE TIME TO REALLY GO TO THEIR MAIN OFFICE TO TERMINATE MY SUBSCRIPTION. HOPEFULLY I WILL NOT HAVE MORE HASSLES WHILE DOING THIS!

WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING!

By: warren

warren — Thu, 02 Jul 2009 19:00:22 +0000

meron po ba nakakaalam ng dial number and setting ng sun? meron kasi ako globe dongle, pero gamit ko ngayon smart. gusto naman gamitin yung sun sim ko sa globe dongle.. baka meron naman nakakaalam dyan.. thanks in advance!